Refund & Cancellation Policy

1. Credit Report Purchases (₹99 / ₹118)

Credit bureau charges apply the moment a report request is processed. Therefore:

• Successful report: non-refundable once the report is delivered in the app.
• "No record found" due to incorrect details: non-refundable — the bureau processed and charged the request. Please double-check your PAN and name before submitting.
• Technical failure on our side: your payment is automatically re-credited as a free retry. If a retry is not possible, contact us within 7 days for a full refund.

2. Prime Membership (₹999)

Prime may be cancelled within 24 hours of purchase for a full refund, provided no Relationship Manager consultation or refresh has been used. After 24 hours or first use, the membership is non-refundable.

3. Duplicate or Failed Payments

If money was deducted but the service was not delivered (e.g. payment stuck), the amount is auto-refunded by Razorpay within 5–7 business days. If not, contact us with the payment reference.

4. How to Request a Refund

Email support@scorewala.in with your registered mobile number and payment reference. Approved refunds are processed to the original payment method within 5–7 business days.